Privacy Policy

How Portugal Car Hub collects, uses and protects your personal data

Last updated: January 2025

1. Introduction

Portugal Car Hub ("we", "our", or "Portugal Car Hub") operates the website https://portugalcarhub.com (the "Website"). This Privacy Policy explains how we collect, use, share and protect your personal data when you access or use our Website.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law overseen by the Comissão Nacional de Proteção de Dados (CNPD).

2. Who We Are

Portugal Car Hub is a car rental aggregator website. We do not own, operate or provide car rental vehicles directly. We connect users with independent car rental providers through our booking platform (powered by LocalRent). Questions about privacy may be directed to: book@portugalcarhub.com.

3. Data We Collect

3.1 Data You Provide

When you make a booking through our Website, you may provide:

  • Full name and contact details (email address, phone number)
  • Travel dates, pickup location and return location
  • Driver's licence number and information
  • Payment information (processed securely by our payment partner; we do not store card details)

3.2 Data Collected Automatically

When you visit our Website, we automatically collect:

  • IP address and approximate geographic location (country/city)
  • Browser type, device type and operating system
  • Pages visited, time spent and navigation behaviour
  • Referral source (how you found our Website)

This data is collected via analytics tools, including Yandex Metrika (see Section 5).

3.3 Cookies

We use cookies and similar tracking technologies to enhance your experience and analyse Website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some Website functionality.

4. How We Use Your Data

We use the data collected for the following purposes:

  • Booking processing: To process your car rental booking and communicate your reservation to the rental supplier
  • Customer support: To respond to enquiries, handle complaints and provide booking assistance
  • Website improvement: To analyse visitor behaviour and improve our Website's performance, usability and content
  • Legal compliance: To comply with applicable laws and regulatory requirements
  • Security: To detect, prevent and address fraud, security breaches and other harmful activities

5. Third-Party Services

5.1 LocalRent Booking Platform

Our booking widget is provided by LocalRent. When you complete a booking, your personal data is transferred to LocalRent's platform for reservation processing. LocalRent acts as a separate data controller and is subject to its own privacy policy, available at localrent.com. LocalRent complies with GDPR data processing requirements.

5.2 Yandex Metrika Analytics

We use Yandex Metrika (counter ID: 108361701) to collect anonymous website analytics including pageviews, click maps and session recordings. Yandex Metrika may use cookies and collect anonymised visitor data. You can opt out of Yandex Metrika tracking via the Yandex opt-out page.

5.3 Google Maps

Our contacts page embeds a Google Maps iframe to display the location of Lisbon Airport. Google Maps may collect data according to Google's Privacy Policy.

6. Data Sharing

We do not sell your personal data to third parties. We share your data only in the following circumstances:

  • Rental suppliers: We share booking details with the partner rental company fulfilling your reservation
  • Service providers: We share data with trusted processors that help us run the Website (hosting, analytics, payment processing) under appropriate data processing agreements
  • Legal requirements: We may disclose data if required by law, court order or government authority

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Booking data is generally retained for 7 years to comply with Portuguese commercial and tax law requirements. Analytics data is retained in aggregated, anonymised form for up to 26 months.

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of your personal data we hold
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data (subject to legal retention obligations)
  • Right to restriction: Request that we limit processing of your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at book@portugalcarhub.com. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority: CNPD — Comissão Nacional de Proteção de Dados.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure, alteration or destruction. Our Website uses HTTPS encryption for all data transmissions. Booking payments are handled by PCI-DSS compliant payment processors.

10. International Transfers

Some of our third-party service providers (including Yandex) may process data outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at book@portugalcarhub.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the updated policy.

13. Contact

For any questions, requests or complaints regarding this Privacy Policy or our data processing practices, please contact us: